Privacy Policy

VENB.AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at https://www.venb.ai and our AI software and services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Account Information: Name, email address, phone number, company name, job title
• Contact Information: Billing address, shipping address
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Profile Information: User preferences, settings, profile photos
• Communication Data: Messages, feedback, support inquiries

1.2 Usage and Technical Information

We automatically collect certain information when you use our Service:

• Usage Data: Features used, time spent, interaction patterns, API calls
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, access times, pages viewed, referring URLs
• Performance Data: Response times, error rates, system performance metrics

1.3 AI Training and Processing Data

• Input Data: Content, queries, and data you submit to our AI services
• Output Data: AI-generated responses and results
• Interaction Data: How you interact with AI outputs (ratings, modifications, usage patterns)

2. How We Use Your Information

2.1 Service Provision

• Provide, operate, and maintain our AI services
• Process your requests and transactions
• Authenticate users and maintain account security
• Provide customer support and respond to inquiries
• Send service-related communications

2.2 Service Improvement

• Analyze usage patterns to improve functionality
• Develop new features and services
• Conduct research and analytics
• Train and improve our AI models (using aggregated, anonymized data)
• Optimize performance and user experience

3. AI-Specific Data Practices

3.1 AI Model Training

• We may use aggregated, anonymized usage data to improve our AI models
• Personal identifiers are removed before data is used for training
• You can opt out of having your data used for model improvement by contacting us

3.2 Data Processing

• Your input data is processed to generate AI responses
• We implement security measures to protect data during processing
• Data may be temporarily cached to improve response times
• We do not use your specific personal data to train models without anonymization

4. Data Security

4.1 Security Measures

We implement robust security measures including:

• Encryption: Data encrypted in transit and at rest using industry standards
• Access Controls: Role-based access with multi-factor authentication
• Network Security: Firewalls, intrusion detection, and monitoring systems
• Regular Audits: Security assessments and penetration testing
• Employee Training: Security awareness and data handling procedures

5. Contact Information

For questions about this Privacy Policy, please contact us at: